Terms & Conditions

1. Definitions

• "Service" means any watch inspection, movement service, or restoration work carried out by Penduline.
• "User" / "You" means any person visiting our website or engaging our workshop services.
• "We" / "Penduline" means the workshop operated at 19 Phra Sumen Road, Banglamphu, Bangkok.
• "Agreement" means these Terms together with any written service estimate accepted by you.
• "Content" means all text, images, and materials published on our website.

2. Acceptance of Terms

By submitting the contact form on our website, visiting our workshop, or accepting a written service estimate, you agree to be bound by these Terms. You must be aged 18 or over and have the legal capacity to enter into a service agreement. If you are acting on behalf of another person regarding their watch, you represent that you have authority to do so.

3. Service Description

Penduline provides watch repair, servicing, and restoration services for mechanical and automatic timepieces. Our services are described in detail on our website and in written estimates provided following a bench inspection. We reserve the right to decline service on any watch where we do not have the skills or equipment to complete the work to an acceptable standard, and we will inform you promptly in that case.

Our services are available to clients visiting the workshop in person, located in Bangkok, Thailand. We do not currently accept watches sent by post or courier.

4. Service Estimates and Agreement to Proceed

No repair, service, or restoration work will commence without a written estimate being provided to you and your explicit agreement to proceed. The estimate sets out the scope of work, the expected cost, and where relevant an indicative timeline.

If additional work is identified during the service that falls outside the original estimate, we will contact you before proceeding. No additional charges will be added to your invoice without prior agreement.

5. Pricing and Payment

Prices are stated in Thai Baht (฿) and include applicable taxes unless otherwise stated. Payment is due upon collection of the watch. We accept cash and standard bank transfer. Prices for our service tiers are:

• Quick Inspection & Quote: ฿3,500
• Movement Service & Refit: ฿13,500
• Restoration Atelier Project: from ฿33,500 (final price per written estimate)

Parts costs, where applicable, are itemised in the written estimate and are not included in the base service price unless stated otherwise.

6. Timelines

Estimated completion timelines are provided in good faith and are not contractual commitments. Delays may occur due to parts availability, complexity discovered during the service, or workshop scheduling. We will notify you of any significant delays and provide a revised timeline.

7. Care of Watches in Our Custody

Watches left in our care are stored in a secured location and handled with appropriate precautions. We take reasonable steps to protect watches from damage, loss, or theft while on our premises. We recommend that owners of particularly valuable pieces confirm appropriate cover with their own insurer before leaving watches with us.

We will photograph each watch on arrival as a condition record. This record is available on request.

8. Uncollected Watches

If a watch is not collected within 60 days of notification that it is ready, we will attempt to contact you by the details provided. If the watch remains uncollected after 90 days from the ready notification, we reserve the right to apply a storage fee and, after a further 90 days without contact, to treat the watch as abandoned, subject to applicable Thai law.

9. User Responsibilities

When using our website or contacting us, you agree not to:

• Provide false information about yourself or a watch in your care
• Use our website for any unlawful purpose
• Attempt to interfere with the proper function of our website

10. Intellectual Property

All content on our website — including text, images, and design — is owned by or licensed to Penduline. You may not reproduce, redistribute, or use it commercially without our written permission. Service documentation and photographs taken by us of your watch remain our work product, shared with you as part of the service; their reproduction for commercial purposes requires our agreement.

11. Disclaimers

Our services are provided with reasonable care and skill. We do not make specific promises about how a watch will perform after service, as the outcome depends on the condition and age of the movement. We do not represent that any watch will achieve manufacturer-standard tolerances, particularly in the case of vintage or heavily worn pieces. All estimates of post-service performance are indicative rather than warranted.

Website content is provided for informational purposes only and does not constitute professional valuation or horological advice.

12. Limitation of Liability

To the fullest extent permitted by Thai law, Penduline's liability for any claim arising from a service or website use is limited to the amount paid for the specific service in question. We are not liable for indirect, consequential, or special damages, including loss of value, emotional distress, or opportunity costs. Nothing in these Terms limits liability for death, personal injury, or fraud.

13. Governing Law and Disputes

These Terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from these Terms or our services will first be addressed through good-faith discussion between the parties. If resolution cannot be reached, disputes will be subject to the jurisdiction of the courts of Bangkok, Thailand.

14. Changes to These Terms

We may update these Terms to reflect changes in our services or applicable law. Updated Terms will be published on this page with a revised effective date. Continued use of our website or services after publication of changes constitutes acceptance.